- Fusion Connect’s Fees & Surcharges Guide
- Important 911 and E911 Disclosure and Notice - United States
- Fusion CPNI Policy
- Arizona USF Notice
- California Disaster Relief Program
- Georgia Telecommunications Relay Service
- Rural Call Completion inquiries should be submitted via NCC@fusionconnect.com or by calling 877-424-1747.
Robocall Migration Program
Fusion Connect ("Fusion") has implemented the Federal Communications Commission's (FCC) STIR/SHAKEN call authentication framework on its IP network, to mitigate and prevent illegal robocalls.
STIR/SHAKEN is a caller ID authentication technology containing standards and protocols for the authentication and verification of caller ID information for calls carried over Internet Protocol (IP) networks.
Our program includes:
- Subscriber Vetting. Fusion vets new end-user customers that receive voice services over Fusion's network. As part of the vetting process, Fusion collects information such as physical location, contact person(s), and the nature of the customer's business. Doing so is necessary to provide a prompt response to traceback requests and enforcement efforts.
- Telephone Number Validation. When Fusion establishes service to an end-user voice customer, Fusion confirms that the customer has a verified association with the telephone numbers it uses for its originating phone calls.
- Acceptable Use Policy. Fusion requires that its customers comply with its Acceptable Use Policy (AUP). Fusion may suspend or terminate the services that Fusion provisions to a customer if such customer violates the AUP.
- Network Monitoring. Fusion has implemented a Fraud and Robocall Monitoring system, that analyzes outbound Call Detail Records to look for fraud and robocalling patterns, and alert Fusion’s robocall mitigation team. The team reviews calls and contacts the responsible customers as applicable. Fusion works with customers to determine the nature of suspected robocalls. If calls are determined to be illegal robocalls, Fusion’s service to the customer may be suspended or terminated.
- Responding to Traceback Requests. Fusion is committed to fully and timely responding to all traceback requests from the FCC, law enforcement, and the industry traceback consortium, and will continue to cooperate with such entities in investigating and stopping illegal robocallers that use Fusion’s services to originate calls.